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Right of withdrawal
Customers who are also consumers are entitled to a statutory right of withdrawal. Consumers are natural persons who enter into a legal transaction for purposes that cannot be predominantly attributed to their commercial or independent professional activity.
-Beginning of the cancellation policyYou have the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of cancellation, you must inform us (Tsgereda Kelati, Hainer Weg 80, 60599 Frankfurt am Main, email: hello@impressaura.com) of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post, your fax or email). You may use the attached model cancellation form for this purpose, but this is not mandatory.
To meet the deadline, it is sufficient for you to send your notification of your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.
-End of cancellation policy-
The right of withdrawal does not apply to contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery.
Sample cancellation form (If you wish to cancel the contract, please fill out this form and return it.)
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To:
Tsgereda Kelati, Hainer Weg 80, 60599 Frankfurt am Main
Email: hello@impressaura.com
I/we ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( )/the provision of the following service ( ) Ordered on ( )/received on ( ) Name of the consumer(s) Address of the consumer(s) Signature of the consumer(s) (only in case of notification on paper)
Date
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Right of withdrawal for pre-order
(Impressaura Exclusive Club) in addition to the Terms and Conditions
§ 6 – Pre-orders
(1) The provider offers the opportunity to purchase certain products on its website as part of a so-called pre-order. A pre-order involves the conclusion of a purchase contract for goods that are not yet in the provider's inventory or are in production at the time of the order.
(2) The delivery dates specified in the pre-order are estimated and may be postponed due to production or delivery delays. The provider undertakes to inform the customer immediately should the shipping date change significantly.
(3) Payment of the purchase price is due upon completion of the order process, even for pre-orders. The customer expressly agrees that delivery will be made at a later date. Immediate shipment after receipt of payment is not possible for pre-orders.
(4) The statutory right of withdrawal pursuant to Section 355 of the German Civil Code (BGB) remains fundamentally unaffected. However, the withdrawal period begins only upon receipt of the goods, in accordance with Section 356 (2) No. 1 of the BGB.
(5) Should the provider be unable to deliver the ordered goods due to unavailability of the goods, force majeure, or other unforeseeable circumstances, the provider is entitled to withdraw from the contract. In this case, the customer will be informed immediately, and any payments already made will be fully refunded within 14 days.
§ 7 – Exclusion of the right of withdrawal and exchange for custom-made products
(1) There is no right of withdrawal for contracts for the delivery of goods,
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which are not prefabricated and
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for the production of which an individual selection or determination by the consumer is decisive , or
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which are clearly tailored to the personal needs of the consumer ,
pursuant to Section 312g Paragraph 2 No. 1 BGB.
(2) This particularly applies to products that are custom-made or personalized (e.g., with colors, names, designs, dimensions, etc.) for the customer. By placing an order, the customer expressly acknowledges that in these cases, a right of withdrawal does not apply.
(3) The exclusion of the right of withdrawal will be clearly communicated to the customer before placing the order, e.g. in the product text or by a corresponding declaration during the checkout process.
(4) An exchange of individually manufactured or personalized goods is also excluded , unless there is a defect within the meaning of the statutory warranty (§§ 434 ff. BGB).
